If you are using a Xiaomi Phone, Huawei Phone, Asus Zenfone please follow below steps to troubleshoot.
- Please enable 'Show notifications' in System settings > Apps > Shopo
- Make sure that Background data is allowed under Settings > Data Usage > Menu Button.
- If you are facing this issue only on wifi, Please go to System Settings > Wi-Fi > Menu Button > Advanced > Keep Wi-Fi on during sleep and make sure it is set to "Always". For Android OS 4.4 and above, make sure that Wi-Fi optimization is unchecked under System Settings > Wi-Fi > Menu Button > Advanced > Wi-Fi optimization.
- Please uninstall any Battery Saving Apps, as these will kill Shopo and prevent it from receiving messages when you are not in the app. If you have no idea what a Battery Saving App, then you probably don’t have one.
Still facing some issue? Write to us on firstname.lastname@example.org with your device details.