In case you need to cancel your order there are two cases :-
Prepaid order (paid through freecharge) Just:-
- Inform both shopo & buyer about the cancellation.
- Reach out to us on firstname.lastname@example.org.
- Inform buyer via chat about cancellation & its reasons.
- In case you do not inform buyer, its stays in confirmed state & can’t be shipped, which results in a bad fulfillment rate?
- Hence, it’s very important to take necessary action on your orders.
- In case your shipping rate is low & confirmation rate is high, Shopo penalizes the seller.
- So just avoid frequent cancellations.
Case 2:- Cash on delivery
- Just inform the buyer through chat on time with specified reason because in case you don’t, you loose your buyer.
For Example: - In case order got cancelled because of size you can always chat with your buyer again & inform the same but only if you maintain rapport with your buyer with timely updates.