Simply follow up to a shipped order,
It depends on your mode of payment
Case:-1 Prepaid orders (Paid using free charge)
- Wait for delivery notification through your delivery vendor, Once its delivered,
- Ask the buyer to mark the product Received &Rate you.
- Once the buyer indicates that he has received the product, Shopo will release your payments.
- Be prompt& active to ask your buyer to do this activity.
Case: 2 Cash on delivery orders
- Before shipping the order check with buyer about order confirmation.
- Once the order is delivered
- Follow up with courier partner about the payment.
- Make sure to ask the buyer to mark the product received &rate you.
- The more ratings you have for completed orders, the more credibility you gain for new buyers.