Buyer Protection with Freecharge.

All purchases made via Online Payment are covered under Shopo Buyer Guarantee. Buyer guarantee covers purchases upto a maximum limit of Rs. 2000

What is 'Buyer Protection'

  • The money is withheld until the product is delivered by the seller and buyer does not raise any dispute within the Guarantee period of 3 days
  • Applicable on selected products showing 'Buyer Protection' icon.

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  • Applicable only for orders made via Online Payment using Freecharge

Buyer Protection Period

  • Buyer has to raise dispute within 3 days from receipt of product
  • Buyer needs to raise the dispute about undelivered product over email at
  • We will notify you once product is delivered based on update from the courier company. In case the product is not delivered to you, please raise the dispute in 3 days from receiving our notification.

What is not covered?

  • Product delivered but not happy with quality/product
  • Product not delivered because of buyer fault (incorrect address, refusal to accept delivery)
  • Cancellation request after product shipped
  • Product without the 'Buyer protection' seal

Dispute Resolution

  • How can I raise a dispute?
    • Buyers can raise a ticket from ‘Orders Placed’ menu. You can help in quick resolution by sharing all the necessary details to support your claim
    • Buyers can mail our Customer Support Team at and raise the dispute about non-receipt of order
  • How will Shopo resolve the dispute?
    • Shopo will coordinate with seller and give the seller 3 days to either accept or reject the claim
    • If seller accepts the claim, payment will be released to the customer
    • If seller rejects the claim, it would need to be backed by submission of valid proofs
    • Our Customer Support Team will verify the proofs submitted by seller and decide action within 5 working days of complaint being raised by buyer

Please note, if the seller fails to revert within 3 working days of complaint date, Shopo will cancel the order and refund the buyer.

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