Exchange & Refunds on Shopo

Shopo is a platform for sellers to independently run their own shops. This means that each seller is responsible for their own policy regarding refunds/returns. Individual policies will vary from shop to shop.

1. Before purchasing, it is best to get familiar with the shop’s policy to check it's return/refunds. You can view this information by clicking the Policies link from the product page or from the Shop profile.



Returning an Item

It’s important to have a return agreement with the seller before you ship an item back. This means you’ll want to ensure that you have the following:

  • Confirmation from the seller via chat that they’ll accept the return
  • A return shipping address provided by the seller
  • The timeframe in which the seller expects to receive the returned item
  • An agreement determining which party is responsible for the cost of return shipping (the buyer or the seller)

​We also recommend holding on to all records of return shipment (like tracking information or a postal receipt) in case further action is required.

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