I am not able to accept payments in my Freecharge wallet what should i do ?

The reason you are not able to accept payments  in your Freecharge wallet is your transaction limit has exceeded & for that you have to  submit KYC documents

KYC Stands for “Know You Customer” which demands submission of certain documents. These can be submitted right from the Shopo app now.

Importance of KYC : 

  • You can increase your transaction limits so that you can accept any payment on Shopo seamlessly
  • Rs 10,000 is the Monthly Limit for wallet users (KYC non Complaint) which increases to Rs 1,00,000(Monthly) if you submit your KYC documents


  • If you submit KYC documents, your customer pays through Freecharge and the money directly gets transferred  into your bank account

To understand how to Accept payments & Submit KYC Documents

Click here :-https://support.shopo.in/hc/en-us/articles/211520269-How-Can-I-Accept-Payments-Into-My-Bank-Account-


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